Our Promise, Your Peace: The Guarantee of Reassurance
Our 1-Year Guarantee: Quality You Can Trust
At Cielo Beds, we take immense pride in our commitment to delivering top-notch products. Our beds are meticulously crafted using the highest quality materials, and we never compromise on craftsmanship. With years of experience in the industry, we understand what it takes to create products that stand the test of time. Our 1-year guarantee is a testament to our confidence in the quality of our beds. This guarantee specifically covers manufacturing faults and structural defects. However, it's important to note that it does not extend to normal wear and tear, fabric damage, staining, or accidental damage. In the event that your product encounters any of these issues, rest assured that we've got you covered. We will either repair the product, replace the faulty part, or provide you with a full replacement.
Returning Goods: Hassle-Free Process
If for any reason you find yourself needing to return a product, we've made the process as straightforward as possible. Here's what you need to know: All goods must be returned in their original packaging and in saleable condition. Upon return to our warehouse, each item will undergo a thorough inspection. Only when we are satisfied with the condition of the product will a full refund be issued. Please be aware that a collection fee of £120 will apply for all returns. You have a 14-day window to cancel your purchase and receive a refund or exchange. We believe in giving you the flexibility you deserve. We want to ensure complete transparency, so please be mindful of the collection fee when making your purchase decision.
Mattresses: A Note on Hygiene
When it comes to mattresses, we take hygiene seriously. For hygiene reasons, we cannot accept returns or exchanges unless the mattress is unopened, unused, or damaged upon delivery. Just like with other products, there is a collection fee of £120 associated with mattress returns. You also have a 14-day window to cancel your mattress purchase and receive a refund or exchange. We believe in giving you the flexibility to make the right choice for your comfort. Again, we want to emphasize the importance of being aware of the collection fee before making your purchase.
At Cielo Beds, your satisfaction is of utmost importance to us. We stand behind the quality of our products and are committed to providing you with a hassle-free shopping experience. If you have any questions or concerns about our guarantee or return policy, please don't hesitate to reach out to our dedicated customer service team. We're here to assist you every step of the way.